Guest Relations & Concierge Manager (Fully Remote)

Jobgether; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Flexible Spending Accounts (FSA)

Job summary

Jobgether in the United States is seeking a Senior Concierge Lead to translate guest experience strategy into day-to-day service delivery across shifts and time zones. You will coach the Concierge and VIP Relations teams, supported by a Supervisor, while remaining hands-on during peak demand.

You will manage distributed teams, conduct performance reviews, and leverage Salesforce to drive client satisfaction.

Qualifications

• 7+ years of experience in luxury hospitality and 5+ years in people management.
• Proven ability to manage distributed teams and conduct performance reviews.
• Hands-on experience with CRM platforms, such as Salesforce.

Responsibilities

• Translate guest experience strategy into day-to-day service delivery across shifts and time zones.
• Lead, coach, and develop the Concierge and VIP Relations teams, supported by a Supervisor.
• Maintain hands-on leadership, stepping into the service queue during peak demand or coverage gaps.

Skills

People management

Distributed teams

CRM experience

Tools

Salesforce

Job description

• Translate guest experience strategy into day-to-day service delivery across shifts and time zones.
• Lead, coach, and develop the Concierge and VIP Relations teams, supported by a Supervisor.
• Maintain hands-on leadership, stepping into the service queue during peak demand or coverage gaps.

Requirements:

• At least 7 years of experience in luxury hospitality and 5 years in people management.
• Proven ability to manage distributed teams and conduct performance reviews.
• Hands-on experience with CRM platforms, such as Salesforce.
• Comprehensive benefits including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan and Flexible Spending Accounts (FSA).
• Full-time remote work within eligible U.S. states.

Jobgether

The company provides luxury travel and concierge services, focusing on exceptional guest experiences. It leads a distributed team of approximately 15 professionals and fosters a culture of empathy, accountability, and commercial awareness.