Guest Relations & Concierge Manager (Fully Remote)

Aero; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Aero is seeking a dynamic Lead for Concierge and VIP Relations to oversee and inspire a cross-regional team serving Europe and the United States. The role focuses on delivering exceptional guest experiences around the clock and aligning day-to-day operations with our strategic vision.

You will translate vision into practice, manage VIP memberships, drive revenue contributions, and own the team's KPIs and hiring.

Responsibilities

• Lead and inspire a team of Concierge and VIP Relations across Europe and the US to deliver guest experiences around the clock.
• Translate strategic vision into daily practice, oversee VIP memberships, drive revenue contributions, and own team KPIs and hiring.
• Champion a culture of feedback and service excellence, rolling up sleeves to support the team during surges and escalations.

Job description

• Lead and inspire a team of Concierge and VIP Relations professionals across Europe and the US, delivering exceptional guest experiences around the clock.
• Translate strategic vision into daily practice, oversee VIP memberships, drive revenue contributions, and own team KPIs and hiring.
• Champion a culture of feedback and service excellence, rolling up sleeves to support the team during surges and escalations.