Global Guest Experience & VIP Concierge Leader
Aero
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Job summary
Aero is seeking a dynamic Lead for Concierge and VIP Relations to oversee and inspire a cross-regional team serving Europe and the United States. The role focuses on delivering exceptional guest experiences around the clock and aligning day-to-day operations with our strategic vision.
You will translate vision into practice, manage VIP memberships, drive revenue contributions, and own the team's KPIs and hiring.
Responsibilities
- Lead and inspire a team of Concierge and VIP Relations across Europe and the US to deliver guest experiences around the clock.
- Translate strategic vision into daily practice, oversee VIP memberships, drive revenue contributions, and own team KPIs and hiring.
- Champion a culture of feedback and service excellence, rolling up sleeves to support the team during surges and escalations.
Job description
Aero is seeking a dynamic Lead for Concierge and VIP Relations to oversee and inspire a cross-regional team serving Europe and the United States. The role focuses on delivering exceptional guest experiences around the clock and aligning day-to-day operations with our strategic vision.
You will translate vision into practice, manage VIP memberships, drive revenue contributions, and own the team's KPIs and hiring.
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