Remote LTC Pharmacy Adjudication Technician

Symbria; Oregon; Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Full Benefits Package

Generous PTO

Professional liability coverage

ESOP retirement plan

401(k) and Roth 401(k)

Continuing education

Credit union membership

Job summary

Symbria is seeking a Pharmacy Adjudicator for a 100% remote role in Oregon. You will handle communications around expensive/non-formulary orders, educate on cost-effective substitutes, and manage order clarifications with community staff.

You will support Medicare D adjudication and billing processes, ensuring timely, accurate account updates. The role requires a Pharmacy Technician license and strong data entry and communication skills.

Qualifications

• High School diploma or general education degree (GED).
• Pharmacy Technician License and/or Certification (CPhT) as per State requirements (must be licensed in Illinois and Massachusetts within 60 days of hire).
• Data entry experience; minimum one year.
• Excellent customer service, interpersonal, verbal and written communication skills.
• General computer knowledge including Microsoft Office: Word, Excel, and Outlook.
• Ability to maintain organization, multi-task and prioritize to manage assignments/projects.
• Strong knowledge of Brand/Generic drugs and medical terminology.

Responsibilities

• Initiate communication about expensive/non-formulary orders and educate on less costly alternatives.
• Initiate communication about incomplete orders which require further clarification.
• Keep detailed records of all orders that require communication to the community for potential follow up if needed.
• Follow up with the community per policy timeframe if the medications have not been changed or clarified.
• Communicate professionally with community management staff including Director of Nursing and Administrator via phone or email.
• Assist with data entry of orders as needed.
• Assist with answering phone calls for the data entry department.
• Review Medicare D rejections and prior authorizations, and coordinate with pharmacists or physicians to adjudicate claims.
• Work with operations staff to prepare for formulary changes.
• Perform insurance and billing clerical duties, including review and maintenance of patient account information.
• Prepare and submit claims to third parties electronically or by paper.
• Identify and resolve claim denials.
• Act as liaison between patients and third parties.
• Collaborate with team members and supervisor to share best practices.
• Provide backup support to other pharmacy departments as needed.
• Any and all duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Data entry

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

OverviewSymbria Rx Services is seeking a team oriented. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.The LTC Pharmacy Adjudicator is responsible for communicating to the communities when order exceptions occur such as non-formulary, expensive medications, and incomplete orders. This position works closely with the community staff to have orders clarified and medications changed to less expensive alternatives. Coordinates all adjudication on Medicare D claims where needed and to perform all functions required to maintain, update, and bill customers' accounts timely and accurately.

Working Schedule:

• 2:30pm-11:00PM CST Monday-Friday and every other weekend.
• Must work rotating holidays.
• Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI.
• 100% Remote
• Must have high-speed, internet access provided by a cable or fiber provider (no DSL or satellite). Internet is not provided or reimbursed by Symbria.
• Users with no more than three (3) local devices connected, a minimum connection speed of 50 Mbps for downloads, and 10 Mbps for uploads is required. Latency must be below 35. Cable internet service is strongly recommended over DSL service.
• Users with four (4) or more devices such as laptops/ computers, mobile phones/ tablets, VOIP home phone, gaming systems, and streaming video systems (Netflix, Amazon Fire/ TV, Google, Roku, Apple TV, etc.), the minimum connection speed required should be 75 Mbps for downloads and 10 Mbps for uploads. Latency must be below 35.
• We recommend a wire connection to your home internet router. Slow or poor internet connection may impact or prohibit the ability to perform your job. The use of Wi-Fi 'air cards' (mobile hot spots) are prohibited as your main internet connection.
• All requirements & recommendations are subject to change with technological advances.

Symbria reserves the right to verify that your system will meet or exceed these requirements.

Responsibilities

• Initiate communication to communities regarding expensive and non-formulary medication orders and educate on less expensive alternatives identified by staff pharmacists.
• Initiate communication to community regarding incomplete orders which require further clarification.
• Keep detailed records of all orders that require communication to the community for potential follow up if needed.
• Follow up with the community per policy timeframe if the medications have not been changed or clarified. Send another supply of medication if needed.
• Communicate professionally with community management staff including Director of Nursing and Administrator via phone or email.
• Assist with data entry of orders as needed.
• Assist with answering phone calls for the data entry department.
• Review Medicare D rejections and prior authorizations, and coordinate with pharmacists or physicians to successfully adjudicate all claims.
• Work in conjunction with designated operations staff to prepare for formulary changes.
• Perform insurance and billing clerical duties, including review and maintenance of patient account information.
• Prepare and submit claims to various third parties either electronically or by paper.
• Identify and resolve claim denials.
• Act as liaison between patients and third parties.
• Work collaboratively with other team members and supervisor to ensure best practices are shared.
• Provide backup support to other pharmacy departments based on business needs or production levels, as needed.
• Any and all duties as assigned.

Qualifications

• High School diploma or general education degree (GED).
• Pharmacy Technician License and/or Certification (CPhT) as per State requirements (must be licensed in Illinois and Massachusetts within 60 days of hire).
• Data entry experience; minimum one year.
• Excellent customer service, interpersonal, verbal and written communication skills.
• General computer knowledge including Microsoft Office: Word, Excel, and Outlook.
• Ability to maintain organization, multi-task and prioritize to manage assignments/projects.
• Strong knowledge of Brand/Generic drugs and medical terminology.

QUALIFICATIONS PREFERRED

Prescription billing experience; minimum one year.

Why work for us?

At Symbria our employees act like owners - because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.

• Integrity - Honest, Fairness and ethics
• Compassion - Commitment to serving seniors
• Stewardship - Maximizing mission and margin
• Innovation - Striving to enhance our value to your organization
• Teamwork - Working together unselfishly toward goals

As an employee-owner, Symbria's success becomes your success. In addition, we provide:

• Competitive pay, aligned with market guidelines
• Full Benefits Package, including very generous paid time off plans
• Professional liability coverage
• 100% employer-funded ESOP retirement plan
• 401(k) and Roth(k) plans
• Continuing education
• Credit union membership

A ll applicants will be afforded equal op portunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.