Community Advocate Pharmacy Technician

Symbria; Englewood (CO); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

ESOP retirement

401(k) and Roth(k) plans

Continuing education

Credit union

Job summary

Symbria Rx Services is seeking a Community Advocate Pharmacy Technician to provide consistent contact for community staff, answer nursing and doctor inquiries, and improve client relationships. The role supports triage, prescription processing, and data documentation in a remote, service-oriented environment.

Must hold a Pharmacy Technician license and CPhT, with long-term care pharmacy experience. Frameworks/Docutrack experience is required, with steady daytime hours and nationwide state

Qualifications

• High School diploma or GED required.
• Pharmacy Technician license and CPhT as per state requirements.
• Experience in long-term care pharmacy is required.
• Frameworks and Docutrack experience is required.

Responsibilities

• Triages calls and assists callers.
• Contact physicians for refill authorization when needed.
• Verify/process new and refill prescriptions.
• Open orders, verify eligibility, and input prescriptions.
• Document correspondence and follow up in the system.
• Provide high standard of customer service to clients.

Skills

Long-term care experience

Customer service

Education

High School diploma or GED

Pharmacy Technician license and CPhT

Tools

Docutrack

Pharmacy frameworks

Job description

Overview

Symbria Rx Services is seeking a team oriented, Community Advocate Pharmacy Technician who shares our commitment to ensuring the health and wellness of seniors. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

Position Summary

The purpose of the Community Advocate Pharmacy Technician is to provide consistent points of contact for community staff to further develop customer relationships within various areas of our organization. The Community Advocate Pharmacy Technician will answer and respond to incoming phone calls from nursing staff and doctors to address all concerns and inquiries. As well as making calls to the nursing staff and doctors to clarify or obtain patient and prescription information. The Community Advocate Pharmacy Technician will also communicate to management identified trends or opportunities for training/education throughout the communities to assist in client.

Position Details

• 9:00am to 5:30pm Monday through Friday and every 3rd weekend.
• Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, IN, IL, FL, KS, MA, MI, MO, OH, PA, WI
• 100% Remote

Responsibilities

The main function of this role will be triaging calls and assisting callers.

• Contact physician's office as needed for refill authorization.
• Contact client for verification of orders as needed.
• Process all new and refill prescriptions.
• Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards.
• Document correspondence and follow up in the system.
• Prepare audit sheets and provide feedback to manager.
• Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
• Initiate and document correspondence and follow up in system.
• Answer incoming calls promptly and provide high standard of customer service to the client.

Qualifications

• High School diploma or general education degree (GED).
• Pharmacy Technician license and Certification (CPhT) as per state requirements.
• Long-term care pharmacy experience required.
• Frameworks and Docutrack experience required.

Why work for us?

At Symbria our employees act like owners - because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.

Symbria's Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:

• Integrity - Honest, Fairness and ethics
• Compassion - Commitment to serving seniors
• Stewardship - Maximizing mission and margin
• Innovation - Striving to enhance our value to your organization
• Teamwork - Working together unselfishly toward goals

As an employee-owner, Symbria's success becomes your success. In addition, we provide:

• Competitive pay, aligned with market guidelines
• Full Benefits Package, including very generous paid time off plans
• Professional liability coverage
• 100% employer-funded ESOP retirement plan
• 401(k) and Roth(k) plans
• Continuing education
• Credit union membership

All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.