Community Advocate Pharmacy Technician

Symbria; Woodridge (IL); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

ESOP retirement

Full benefits package

PTO and time-off programs

Job summary

Symbria Rx Services seeks a Community Advocate Pharmacy Technician to act as a consistent contact for community staff, triaging calls and supporting client relationships. This role requires licensure and experience in long-term care settings and will involve remote work with standard weekday hours and occasional weekend coverage.

Responsibilities include handling refill authorizations, processing prescriptions, maintaining accuracy in the system, and documenting communications while upholding

Qualifications

• High School diploma or GED required.
• Pharmacy Technician license and CPhT as per state requirements.
• Long-term care pharmacy experience required.
• Docutrack experience required.

Responsibilities

• Triaging calls and assisting callers.
• Contact physician’s office as needed for refill authorization.
• Verify orders and patient information.
• Process new and refill prescriptions.
• Open orders, verify eligibility, input prescriptions.
• Document correspondence and follow up in the system.
• Prepare audit sheets and provide feedback to manager.
• Forward incomplete or rejected scripts to resolve and track status.
• Answer incoming calls promptly and provide high standard of customer service.

Skills

Long-term care experience

Education

High School diploma or GED

Pharmacy Technician license & CPhT

Tools

Docutrack

Job description

Overview

Symbria Rx Services is seeking a team oriented,

Overview

Symbria Rx Services is seeking a team oriented, Community Advocate Pharmacy Technician who shares our commitment to ensuring the health and wellness of seniors. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

Position Summary

The purpose of the Community Advocate Pharmacy Technician is to provide consistent points of contact for community staff to further develop customer relationships within various areas of our organization. The Community Advocate Pharmacy Technician will answer and respond to incoming phone calls from nursing staff and doctors to address all concerns and inquiries. As well as making calls to the nursing staff and doctors to clarify or obtain patient and prescription information. The Community Advocate Pharmacy Technician will also communicate to management identified trends or opportunities for training/education throughout the communities to assist in client.

Position Details

• 9:00am to 5:30pm Monday through Friday and every 3rd weekend.
• Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, IN, IL, FL, KS, MA, MI, MO, OH, PA, WI
• 100% Remote

Responsibilities

The main function of this role will be triaging calls and assisting callers.

• Contact physician’s office as needed for refill authorization.
• Contact client for verification of orders as needed.
• Process all new and refill prescriptions.
• Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards.
• Document correspondence and follow up in the system.
• Prepare audit sheets and provide feedback to manager.
• Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
• Initiate and document correspondence and follow up in system.
• Answer incoming calls promptly and provide high standard of customer service to the client.

Qualifications

• High School diploma or general education degree (GED).
• Pharmacy Technician license and Certification (CPhT) as per state requirements.
• Long-term care pharmacy experience required.
• Frameworks and Docutrack experience required.

Why work for us?

At Symbria our employees act like owners – because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.

Symbria’s Core Values Drive The Way We Partner With Those Clients, Their Patients And Residents And The Way Our Diverse Employee-owners Work Together

• Integrity – Honest, Fairness and ethics
• Compassion – Commitment to serving seniors
• Stewardship – Maximizing mission and margin
• Innovation – Striving to enhance our value to your organization
• Teamwork – Working together unselfishly toward goals

As an employee-owner, Symbria’s success becomes your success. In addition, we provide:

• Competitive pay, aligned with market guidelines
• Full Benefits Package, including very generous paid time off plans
• Professional liability coverage
• 100% employer-funded ESOP retirement plan
• 401(k) and Roth(k) plans
• Continuing education
• Credit union membership

A ll applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.