Remote Logistics Coordinator - Life Sciences

Cryoport Inc.; Virginia (IL); On-site; USD 26,000 - 34,000; Full time

Job summary

Cryoport Systems is seeking a Logistics Coordinator (Contingent) to join the Logistics Management team within Customer Service. The role supports shipment monitoring, customer and carrier communications, and order processing from a remote location across the U.S.

Responsibilities include escalation of shipment exceptions, onboarding new clients, and coordinating with internal departments. A high school diploma and proficiency in Microsoft Office are required, with 2+ years in logistics and

Qualifications

• Strong communication skills, both verbal and written.
• Attention to detail and process-oriented.
• Willingness to work after hours and/or weekend shifts if needed.
• Proficient in Microsoft Office, including Outlook.

Responsibilities

• Monitoring of exceptions of live shipments through Cryoport's web portal and e-mail notifications
• Escalating exceptions internally to Logistics Managers
• Answering and routing client and carrier communications internally
• External communications to carriers and clients throughout shipment
• Following up with written and verbal communication
• Managing inbound calls and redirecting to appropriate parties
• Onboarding new client
• Order entry and order approvals
• Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.

Skills

Communication skills

Attention to detail

Deadline oriented

Initiative

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Cryoport Systems is seeking a Logistics Coordinator (Contingent) to join the Logistics Management team within Customer Service. The role supports shipment monitoring, customer and carrier communications, and order processing from a remote location across the U.S.

Responsibilities include escalation of shipment exceptions, onboarding new clients, and coordinating with internal departments. A high school diploma and proficiency in Microsoft Office are required, with 2+ years in logistics and