Remote Loan Processor — Fast-Paced, Customer-Focused

Enova International; Chicago (IL); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO & paid holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition

Job summary

Enova International is seeking a Loan Processor to join our team and specialize in a specific brand after a 3-week training program. You will process loan applications and handle customer inquiries, ensuring accuracy and compliance throughout the workflow.

This role supports a remote-friendly schedule with periodic in-office collaboration and a compensation package that includes an hourly rate and potential bonus.

Qualifications

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Responsibilities

• Handle a queue of loan applications, ensuring compliance with established quality standards for processing
• Receive inbound calls from customers regarding their loan application
• Initiate outbound calls to customers to verify details on loan applications and request additional information if required
• Resolve customer issues efficiently through phone, email, or fax communication channels
• Keep customer accounts meticulously updated with accurate information

Skills

Customer service

Communication

Active listening

Multitasking

Remote work

Job description

Enova International is seeking a Loan Processor to join our team and specialize in a specific brand after a 3-week training program. You will process loan applications and handle customer inquiries, ensuring accuracy and compliance throughout the workflow.

This role supports a remote-friendly schedule with periodic in-office collaboration and a compensation package that includes an hourly rate and potential bonus.