Remote Loan Collections Specialist I

GECU; El Paso (TX); Remote; USD 25,000 - 41,000; Full time

Job summary

GECU in El Paso, Texas is hiring for Level I delinquency collections. This role focuses on collecting delinquent loans, providing financial counseling, and preserving member relationships while following BSA/AML/OFAC rules.

The position may involve working from home with onsite onboarding and requires strong communication and high school diploma with 3 years of collection experience. Typical duties include analyzing delinquent loans, contacting members, skip tracing, and preparing loans for

Qualifications

• High School diploma or equivalent and a minimum of three years collection experience or equivalent job related duties.
• Working knowledge of the Texas Collection Practices Act and the Fair Credit Reporting Act.
• Knowledge of collection software programs and tools necessary to perform daily duties.
• Knowledge of PC, PC applications, 10-key.
• Good oral and written communication skills.
• Ability to exercise good judgment and display patience/understanding with members regarding their financial difficulties.
• Ability to work with difficult, irate, and problem members.
• Ability to work well under pressure and be well organized to effectively complete daily work.
• Ability to create new efficient procedures to improve productivity and reduce losses to the Credit Union.
• Displays a positive attitude, is coachable, competitive, and a team player.
• High School diploma or equivalent and a minimum of three years collection experience or equivalent job related duties.
• Requires sitting the majority of the day, lifting up to 10 pounds and bending occasionally, twisting, reaching above and below shoulder level frequently.
• This position requires the employee to work from home but may require onsite onboarding and training.

Responsibilities

• Analyze delinquent loans to determine best approach to collect payment and bring loan current.
• Responsible for working assigned queue in a timely manner.
• Contacts members, identifies problems and makes arrangements to solution the delinquent loan.
• Contacts members to determine the reason for delinquency.
• Provides financial counseling to members in efforts to limit credit union losses.
• Recognize and recommend credit union loans and related products/services to improve member’s financial position.
• Places and maintains lockouts on accounts due to delinquent loans.
• Skip traces accounts to help locate members and/or collateral.
• Prepares and recommends uncollectible loans for collateral inspection, repossession, demand, or charge off.
• Inputs loan applications and referrals for approval/denial.
• Respond to telephone inquiries related to delinquent loans, unusual situations, problem accounts and posting of payments
• Maintain and understand compliance to ensure that work complies with GECU’s established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC).
• Other duties as may be assigned or required in connection with the general operation of the credit union.

Skills

Communication skills

Patience under pressure

Team player

Good judgment

Education

High School diploma or equivalent

3 years collection experience

Tools

Collection software

10-key

Job description

GECU in El Paso, Texas is hiring for Level I delinquency collections. This role focuses on collecting delinquent loans, providing financial counseling, and preserving member relationships while following BSA/AML/OFAC rules.

The position may involve working from home with onsite onboarding and requires strong communication and high school diploma with 3 years of collection experience. Typical duties include analyzing delinquent loans, contacting members, skip tracing, and preparing loans for