Remote LMS Administrator, Compliance & Analytics

ICF; Silver Spring (MD); On-site; USD 74,000 - 126,000; Full time

Job summary

ICF seeks a technically focused Learning Management System (LMS) Administrator to support the administration, implementation, modernization, and strategic evolution of enterprise learning technologies. This role requires a balance of technical leadership, business process alignment, governance, and stakeholder engagement while ensuring compliance with complex federal and regulatory standards.

As an LMS Administrator, you will interface with internal staff to identify and document LMS and LMS

Qualifications

• 3+ years of experience administering enterprise LMS platforms, including user management, course administration, reporting, and system configuration.
• Experience supporting SCORM-, AICC-, or xAPI-compliant learning content.
• Experience creating and maintaining LMS reports, dashboards, and learning analytics

Responsibilities

• Propose and recommend training and eLearning solutions.
• Oversee eLearning course testing, uploading, troubleshooting LMS compatibility.
• Administer user accounts, roles, permissions, groups, and audience assignments within the LMS.
• Manage course catalogs, curricula, certifications, competencies, and learning assignments.
• Upload, publish, maintain, and retire SCORM, AICC, xAPI, and other eLearning content packages.
• Monitor LMS performance and troubleshoot learner access, completion tracking, enrollment, and reporting issues.
• Generate standard and ad hoc reports to support compliance tracking, training metrics, audits, and management decision making.
• Support learning data quality through regular audits, validation, reconciliation, and records management activities.
• Provide Tier 1 and Tier 2 user support, respond to help desk tickets, and develop user guidance and job aids.
• Coordinate LMS upgrades, patch testing, release management activities, and vendor communications.
• Ensure LMS configurations and content comply with Section 508 accessibility requirements, agency policies, and applicable federal regulations.
• Support integration and synchronization activities between the LMS and enterprise systems such as HR, identity management, and reporting platforms.

Skills

LMS administration

User management

Reporting

Regulatory compliance

Education

Bachelor's degree

Tools

Totara LMS

Cornerstone

Moodle

Job description

ICF seeks a technically focused Learning Management System (LMS) Administrator to support the administration, implementation, modernization, and strategic evolution of enterprise learning technologies. This role requires a balance of technical leadership, business process alignment, governance, and stakeholder engagement while ensuring compliance with complex federal and regulatory standards.

As an LMS Administrator, you will interface with internal staff to identify and document LMS and LMS