Live Chat Representative

Wellnow Health Llc; North Charleston (SC); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Wellnow Health Llc is seeking a friendly Live Chat Representative to assist customers through online chat, respond to inquiries, resolve basic issues and ensure a positive support experience.

This role supports customers across products and services, requires clear written communication, multitasking, and adherence to privacy standards. Remote/onsite hybrid arrangement offered.

Qualifications

• High school diploma or equivalent preferred.
• Strong written communication and typing skills.
• Professional and courteous communication style.
• Ability to multitask and manage several conversations efficiently.
• Basic computer and internet skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Previous customer-service or chat-support experience is a plus.

Responsibilities

• Respond promptly and professionally to customers through live chat.
• Answer questions about products, services, orders, accounts, and company policies.
• Troubleshoot and resolve customer concerns when possible.
• Escalate complex issues to the appropriate department.
• Maintain accurate records of customer interactions.
• Follow company procedures and customer-service guidelines.
• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Protect customer privacy and confidential information.
• Follow up with customers when necessary to ensure their concerns are resolved.
• Meet established customer-service and response-time standards.

Skills

Excellent written communication

Active listening

Problem-solving

Time management

Customer service

Computer proficiency

Fast and accurate typing

Patience and professionalism

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Live Chat Representative

Job Type: Full-Time
Work Arrangement: Remote / On-site
Department: Customer Service

Job Summary

We are seeking a friendly, professional, and customer-focused Live Chat Representative to assist customers through online chat. The representative will respond to customer inquiries, provide accurate information, resolve basic issues, and ensure each customer receives a positive support experience.

Responsibilities

• Respond promptly and professionally to customers through live chat.
• Answer questions about products, services, orders, accounts, and company policies.
• Troubleshoot and resolve customer concerns when possible.
• Escalate complex issues to the appropriate department.
• Maintain accurate records of customer interactions.
• Follow company procedures and customer-service guidelines.
• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Protect customer privacy and confidential information.
• Follow up with customers when necessary to ensure their concerns are resolved.
• Meet established customer-service and response-time standards.

Qualifications

• High school diploma or equivalent preferred.
• Strong written communication and typing skills.
• Professional and courteous communication style.
• Ability to multitask and manage several conversations efficiently.
• Basic computer and internet skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Previous customer-service or chat-support experience is a plus.

Skills

• Excellent written communication
• Active listening
• Problem-solving
• Time management
• Customer service
• Computer proficiency
• Fast and accurate typing
• Patience and professionalism

Compensation & Benefits

Compensation and benefits will depend on the employer, location, experience, and employment arrangement.