Remote Live Chat Specialist

Wellnow Health Llc

Ohiopyle (PA)

Hybrid

USD 32,000 - 42,000

Full time

5 days ago

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Job summary

Wellnow Health Llc in the United States is seeking a friendly Live Chat Representative to assist customers via online chat. You will respond to inquiries, provide accurate information, troubleshoot basic issues, and ensure a positive support experience across chat interactions.

The role supports remote and on-site work arrangements, allowing you to handle multiple conversations while maintaining attention to detail.

Qualifications

High school diploma or equivalent preferred.
Strong written communication.
Ability to multitask across several chats.
Basic computer and internet skills.
Professional and courteous communication.
Previous chat-support experience is a plus.

Responsibilities

Respond promptly and professionally to customers through live chat.
Answer questions about products, services, orders, accounts, and company policies.
Troubleshoot and resolve customer concerns when possible.
Escalate complex issues to the appropriate department.
Maintain accurate records of customer interactions.
Follow company procedures and customer-service guidelines.
Handle multiple chat conversations while maintaining accuracy.
Protect customer privacy and confidential information.
Follow up with customers to ensure their concerns are resolved.
Meet established customer-service and response-time standards.