Remote Live Chat Specialist — Customer Support Pro

Wellnow Health Llc; Pennsylvania; Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

Wellnow Health Llc is seeking a friendly Live Chat Representative to assist customers through online chat. You will respond to inquiries, provide accurate information, and resolve basic issues to ensure a positive support experience.

The role requires strong written communication, multitasking across several conversations, and adherence to company policies. This position supports remote and on-site work arrangements and is part of the Customer Service department.

Qualifications

• High school diploma or equivalent preferred.
• Strong written communication and typing skills.
• Professional and courteous communication style.
• Ability to multitask and manage several conversations efficiently.
• Basic computer and internet skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Previous customer-service or chat-support experience is a plus.

Responsabilités

• Respond promptly and professionally to customers through live chat.
• Answer questions about products, services, orders, accounts, and company policies.
• Troubleshoot and resolve customer concerns when possible.
• Escalate complex issues to the appropriate department.
• Maintain accurate records of customer interactions.
• Follow company procedures and customer-service guidelines.
• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Protect customer privacy and confidential information.
• Follow up with customers when necessary to ensure their concerns are resolved.
• Meet established customer-service and response-time standards.

Connaissances

Excellent written communication

Active listening

Problem-solving

Time management

Customer service

Computer proficiency

Fast and accurate typing

Patience and professionalism

Description du poste

Wellnow Health Llc is seeking a friendly Live Chat Representative to assist customers through online chat. You will respond to inquiries, provide accurate information, and resolve basic issues to ensure a positive support experience.

The role requires strong written communication, multitasking across several conversations, and adherence to company policies. This position supports remote and on-site work arrangements and is part of the Customer Service department.