Remote Live Chat Specialist

Wellnow Health Llc; Nevada City (CA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Wellnow Health Llc is seeking a friendly and professional Live Chat Representative to assist customers via online chat. The role involves responding to inquiries, providing accurate information, resolving basic issues, and ensuring a positive support experience.

The position supports customer-service excellence with strong written communication and multitasking abilities. Remote/on-site arrangements and variable compensation will apply.

Qualifications

• High school diploma or equivalent preferred.
• Strong written communication and typing skills.
• Professional and courteous communication style.
• Ability to multitask and manage several conversations efficiently.
• Basic computer and internet skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Previous customer-service or chat-support experience is a plus.

Responsibilities

• Respond promptly and professionally to customers through live chat.
• Answer questions about products, services, orders, accounts, and company policies.
• Troubleshoot and resolve customer concerns when possible.
• Escalate complex issues to the appropriate department.
• Maintain accurate records of customer interactions.
• Follow company procedures and customer-service guidelines.
• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Protect customer privacy and confidential information.
• Follow up with customers when necessary to ensure their concerns are resolved.
• Meet established customer-service and response-time standards.

Skills

Written communication

Active listening

Problem solving

Time management

Customer service

Computer proficiency

Typing speed

Patience

Professionalism

Education

High school diploma or equivalent

Job description

Wellnow Health Llc is seeking a friendly and professional Live Chat Representative to assist customers via online chat. The role involves responding to inquiries, providing accurate information, resolving basic issues, and ensuring a positive support experience.

The position supports customer-service excellence with strong written communication and multitasking abilities. Remote/on-site arrangements and variable compensation will apply.