Remote Live Chat Specialist — Clear, Fast Customer Support

Talentoma; New Jersey; Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a fully remote Live Chat Specialist to handle customer questions via live chat and email from home in New Jersey. The role carries a 40-hour work week with flexible shift times, and requires collaborating with a support team, product, and operations to resolve inquiries with clear notes for customers.

You will work with Zendesk, Oracle Service Cloud, and Salesforce to access information, update tickets, and ensure accurate context across conversations.

Qualifications

• Must read requests carefully and respond clearly in writing.
• Ability to navigate multiple systems and log accurate notes.
• Strong teamwork and communication to coordinate with colleagues.

Responsibilities

• Monitor live chat and email queues; greet customers and clarify questions before replying.
• Use Zendesk to communicate and provide next steps during conversations.
• Create or update service tickets in Oracle Service Cloud and link conversations.

Education

High school diploma or equivalent

Tools

Zendesk

Oracle Service Cloud

Salesforce

Job description

Talentoma is seeking a fully remote Live Chat Specialist to handle customer questions via live chat and email from home in New Jersey. The role carries a 40-hour work week with flexible shift times, and requires collaborating with a support team, product, and operations to resolve inquiries with clear notes for customers.

You will work with Zendesk, Oracle Service Cloud, and Salesforce to access information, update tickets, and ensure accurate context across conversations.