Remote Live Chat Agent

Bileddo Associates; Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service company in Elgin is seeking a Live Chat Agent to provide real-time support through online chat platforms. The ideal candidate will have excellent communication skills and experience in customer service. Responsibilities include managing queries, resolving issues, and maintaining customer interaction records. This role offers a competitive salary and flexible hours.

Benefits

Competitive salary

Flexible hours

Growth opportunities

Qualifications

• Experience in customer service or a related field.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Resolve complaints and elevate complex issues when needed.
• Manage multiple chats simultaneously while maintaining quality.
• Update customer interaction records and provide feedback for process improvements.

Skills

Excellent written communication

Multitasking skills

Tools

Live chat software

CRM tools

Job description

We’re looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You’ll address inquiries, resolve issues, and deliver a positive experience with professionalism and efficiency.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Resolve complaints and elevate complex issues when needed.
• Manage multiple chats simultaneously while maintaining quality.
• Update customer interaction records and provide feedback for process improvements.

Requirements

• Excellent written communication and multitasking skills.
• Experience in customer service or a related field.
• Proficiency in live chat software and CRM tools.

Benefits

Competitive salary, flexible hours, and growth opportunities.

Join us to make a difference in customer satisfaction!