Remote Licensed Health Insurance Rep – Customer Care Pro

Concentrix; Ohio; Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid time off

Work from home

Training programs

Referral bonuses

Job summary

Concentrix is seeking a Licensed Health Insurance Representative to join our remote team. This role handles inbound and outbound calls and online channels, assisting customers with policy coverage, billing, and service issues while delivering exceptional service from a home office.

Requires an active resident health insurance license, a high school diploma, and the ability to work in a fast-paced environment.

Qualifications

• Six months of customer service experience.
• Active resident license to sell health insurance.
• High school diploma or GED.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Passion for helping others with a patient and empathetic nature.
• Ability to pass a background check.
• Must reside in the United States or have a valid U.S. address for residence.

Responsibilities

• Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication.
• Sell insurance products by gathering information, generating quotes, and binding policies while meeting performance goals.
• Identify opportunities for cross-selling and upselling additional products that align with the customer’s needs.
• Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction.
• Educate customers on policy options and documentation, clearly explaining the required steps or updates.
• Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation.
• Document interactions thoroughly to ensure accuracy, consistency, and continuity of service.
• Work from a quiet, distraction-free home environment, maintaining professionalism in all communications.
• Deliver expert customer experiences…with a smile.

Skills

Customer service

Active health insurance license

High school diploma

Multitasking

Willingness to learn

Empathetic approach

Background check

US residence

Bilingual (encouraged)

Education

High School Diploma

Job description

Concentrix is seeking a Licensed Health Insurance Representative to join our remote team. This role handles inbound and outbound calls and online channels, assisting customers with policy coverage, billing, and service issues while delivering exceptional service from a home office.

Requires an active resident health insurance license, a high school diploma, and the ability to work in a fast-paced environment.