Remote Licensed Health Insurance Advisor

MCI; Kansas; Remote; USD 38,000 - 58,000; Full time

Job summary

MCI is seeking a Licensed Health Insurance Representative to educate customers and guide them to select policies that meet their needs. The role supports a remote, work-at-home environment within a fast-growing, tech-enabled services company.

Responsibilities include explaining healthcare options, helping customers choose appropriate policies, complying with regulations, and delivering high-quality service to ensure satisfaction and retention.

Qualifications

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience is preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• Capable of functioning efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.

Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Skills

Call center experience

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Communication skills

Organizational skills

Multitasking

Attendance reliability

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

MCI is seeking a Licensed Health Insurance Representative to educate customers and guide them to select policies that meet their needs. The role supports a remote, work-at-home environment within a fast-growing, tech-enabled services company.

Responsibilities include explaining healthcare options, helping customers choose appropriate policies, complying with regulations, and delivering high-quality service to ensure satisfaction and retention.