Remote Licensed Customer Service Representative

Foundever; Town of Florida (NY); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid Time Off

Employee discounts

Career growth opportunities

Bonus programs

Job summary

Foundever seeks a Remote Licensed Insurance Customer Service Representative to handle inbound calls about customers' insurance policies. You will be trained and sponsored for state licensing, with a focus on billing inquiries while awaiting licensure.

Compensation is $17–$19 per hour, with 100% paid training and comprehensive benefits including medical, dental, vision, 401(k) matching, PTO, and career growth opportunities. Strong empathy and organization are required.

Qualifications

• Must have strong communication skills and empathy for customers.
• Ability to navigate insurance and internal systems to find information.
• Willingness to learn and complete state licensing training.
• Excellent organizational skills and attention to detail.

Responsibilities

• Handle inbound calls regarding customers' insurance policies.
• Explain coverage, endorsements, billing, and policy modifications to callers.
• Assist with inquiries about certicates, binders, and policy status during licensing period.
• Manage high volume billing calls, especially around military paydays on the 1st and 15th.

Skills

System navigation

Customer empathy

Learning mindset

Organization

Communication

Education

High school diploma or GED

Job description

Remote Licensed Insurance Customer Service Representative

Job Overview

Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs!

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.

Location: Remote

Why You Should Join Us

• $17-$19/H
• Enjoy 100% paid professional training.
• Comprehensive benefits including medical, dental, and vision
• Wellness Benefits, including our Employee Assistance Program
• 401 (k) with company matching
• Paid Time Off
• Employee Discounts
• Career Growth, 93% of managers promoted within!
• Extra earnings through bonus programs and referrals

What We’re Looking For

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• 1-2 years of relevant work experience.
• Must have open availability during operating hours.

Key Skills

• Ability to navigate system tools to search for answers & information
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
• Able to complete collegiate-level coursework to prepare for the state exam.
• Strong organizational skills

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset after you pass your state exam.
• Internet Requirements: A hardwired high speed internet connection
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production.Can not be a primary care provider during hours of operation.
• Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training.

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.