Remote Level 2 Technical Support — 24/7 Broadcast Systems

iHeartMedia; Ogallala (NE); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Paid vacation

Paid holidays

EAP

Volunteer time

Job summary

iHeartMedia is seeking a Level 2 Technical Support specialist for a remote role serving Ogallala, NE. You will troubleshoot software, hardware, and broadcasting systems, manage escalations, and support on-call rotations to ensure uptime.

The role demands strong analytical and communication skills, proficiency with Windows tech (SQL, IIS, .NET) and the ability to work independently or with the team under pressure.

Qualifications

• Strong analytical skills and ability to analyze information quickly.
• Excellent interpersonal and collaboration skills across teams.
• Experience with Windows technologies (SQL, IIS, .NET) and basic networking.

Responsibilities

• Perform Level 2 technical support for software, hardware, and broadcasting systems.
• Prioritize and manage escalations, participate in 24/7 on-call rotation.
• Document issues and resolutions, collaborate with QA and Development teams.

Skills

Analytical skills

Interpersonal skills

Team collaboration

Windows technologies

SQL

IIS

.NET

Networking basics

Job description

iHeartMedia is seeking a Level 2 Technical Support specialist for a remote role serving Ogallala, NE. You will troubleshoot software, hardware, and broadcasting systems, manage escalations, and support on-call rotations to ensure uptime.

The role demands strong analytical and communication skills, proficiency with Windows tech (SQL, IIS, .NET) and the ability to work independently or with the team under pressure.