24/7 L1 Broadcast Tech Support Engineer

iHeartMedia; Ogallala (NE); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K plan

Paid vacation and sick leave

Volunteer day

Job summary

RCS Worldwide seeks a dedicated L1 support specialist to troubleshoot broadcasting systems and related software across RCS products. You will respond to calls and emails, assess issue priority, and collaborate with QA and Development to resolve incidents.

This on-site role in Ogallala, NE offers hourly pay and comprehensive benefits. You will join a global team focused on reliable broadcast operations and customer satisfaction.

Qualifications

• Strong analytical and problem-solving abilities with rapid information gathering.
• Excellent communication and collaboration across QA and Development teams.
• Ability to learn new systems quickly and adapt to changing environments.

Responsibilities

• Provide L1 support for troubleshooting software, hardware, and broadcasting systems.
• Identify issues, determine root cause, and guide end-users to resolution.
• Participate in 24/7 on-call rotation and coordinate with Product Leads.

Skills

Analytical skills

Information gathering

Interpersonal skills

QA/Dev collaboration

Learning quickly

Windows tech

Independence

Multitasking

Technical documentation

RCS product knowledge

Tools

SQL

IIS

.NET

Job description

RCS Worldwide seeks a dedicated L1 support specialist to troubleshoot broadcasting systems and related software across RCS products. You will respond to calls and emails, assess issue priority, and collaborate with QA and Development to resolve incidents.

This on-site role in Ogallala, NE offers hourly pay and comprehensive benefits. You will join a global team focused on reliable broadcast operations and customer satisfaction.