Remote Legal Operations Lead — Contracts & NDAs

Twilio Inc.; United States; Remote; USD 93,000 - 147,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Job summary

Twilio, a remote-first company, is seeking a Legal Services Manager to join its Center of Excellence within Legal Operations. You will review high-volume legal work, serve as the initial contact for multiple teams, and help streamline processes to boost efficiency.

You’ll lead NDAs, SOWs, and service orders negotiations, collaborate across GTM, carrier relations, and law firms, and contribute to the Playbook with lessons learned from complex cases.

Qualifications

• 5+ years of experience as a Legal Operations Analyst/Manager, Contracts Administrator/Manager, or Paralegal.
• Strong working knowledge of commercial contracts and drafting/negotiating NDAs, SOWs, assignment and assumption agreements, transitions services agreements, and service orders.
• Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro.
• Experience using AI, with a working understanding of how common LLMs (e.g., ChatGPT, Gemini, Claude) function and can be leveraged to make day-to-day legal work more efficient.
• Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude.
• Be a process-minded and oriented professional.
• Ability to work in a fast-paced and ever-changing environment with minimal supervision.
• Experience supporting a sales organization at a high growth technology company.
• Experience creating and managing process documentation and policies.
• Experience handling high-volume, repeatable tasks across different legal functions (e.g., commercial, law enforcement response, litigation).
• Exposure to law firm billing, including using eBilling software (e.g., Brightflag, Onit, Legal Tracker).
• Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done.

Responsibilities

• Serve as a first point of contact for GTM and Telecom Carrier Relations colleagues and provide education and process guidance on commercial contracts and other legal inquiries.
• Review, vet, and provide timely responses to a high volume of incoming legal requests, including general legal questions, agreement negotiation requests, and other legal support needs, while ensuring adherence to internal processes and policies.
• Independently review and negotiate NDAs, SOWs, assignment and assumption agreements, transition services agreements, service orders, and other miscellaneous legal documents on Twilio's template and counterparty's template.
• Support law firm eBilling matter creation and configuration, and resolve escalations related to law firm invoices.
• Be an operational expert on all processes that touch the Center of Excellence (e.g., Twilio's GTM-facing and telecom carrier-facing contracting processes, law firm billing-related processes).
• Contribute your knowledge and learnings from novel situations to the Center of Excellence Playbook.
• Support a range of ad-hoc operational projects and high-volume tasks across multiple legal functions.

Skills

Contract Negotiation

Legal Operations

Cross-functional Collaboration

AI & LLMs

Stakeholder Management

Tools

Salesforce

Conga

Microsoft Office

Google Workspace

DocuSign

Adobe Acrobat Pro

eBilling Tools

Job description

Twilio, a remote-first company, is seeking a Legal Services Manager to join its Center of Excellence within Legal Operations. You will review high-volume legal work, serve as the initial contact for multiple teams, and help streamline processes to boost efficiency.

You’ll lead NDAs, SOWs, and service orders negotiations, collaborate across GTM, carrier relations, and law firms, and contribute to the Playbook with lessons learned from complex cases.