Remote Legacy Platform Modernization Analyst

Phoenixoutcomes

Northern (KY)

Hybrid

USD 90,000 - 130,000

Full time

2 days ago

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Job summary

Phoenixoutcomes is seeking a Product Analyst to help modernize a federal loan servicing platform. You will conduct current-state analyses, stakeholder interviews, and process mapping, then document requirements and future-state workflows for multiple loan servicing capabilities.

This role emphasizes AI-assisted analysis and close collaboration with product managers to drive modernization decisions. The position is fully remote within the US and requires strong communication, analytical, and

Qualifications

Bachelor's degree and 5 years of relevant experience.
An additional 2 years of experience with an Associate's Degree.
An additional 4 years of experience with a high school diploma.
Experience with requirements elicitation and documentation, including user stories, business rules, and non-functional requirements.
Experience with current-state analysis, process mapping, and gap analysis.
Excellent verbal and written communications skills.
Strong attention to detail with proven analytical and problem-solving skills.
Demonstrates leadership in the face of ambiguity.

Responsibilities

Support the product lead and product managers with the legacy platform modernization assessment across the Requirements and Solutioning workstreams.
Perform current-state analysis of the legacy platform, including its servicer portal, supporting databases, reporting services, external servicer integrations, and manual operational processes.
Conduct stakeholder interviews and help plan and facilitate value stream sessions and requirements workshops with federal client business stakeholders, IT teams, and subject matter experts.
Document current-state business processes and create process maps, customer journey maps, UI mockups/wireframes, and future-state process flows.
Elicit and document functional and non-functional requirements for each loan servicing capability, including general and delinquent loan servicing, servicing quality reviews, claims processing, collections, loan purchase requests, property acquisitions, and post-audit reviews.
Create epics, features, user stories, business rules, data mapping, and definitions of reports and communications, maintained in Jira and Confluence.
Complete capability assessment checklists covering applications and tools in use, adjacent business processes, upstream and downstream integrations, correspondence and document services, shared services, and risks and constraints.
Build integration and dependency maps and analyze application and business domain data requirements, understanding the data flow from source to screen.
Identify requirements gaps, duplicate functionality, outdated requirements, and hidden business rules, and support legacy function disposition analysis.
Support evaluation of modernization and decommissioning alternatives, including sequencing options, trade-offs, and implementation options analysis.
Use approved AI-assisted tools to accelerate discovery, analysis, and documentation, including reverse-engineering requirements from legacy code and prototypes.
Identify automation and process improvement opportunities, and capture employee performance and workforce considerations for impacted functional areas.
Create high-quality client deliverables, such as requirements packages, assessment findings, and presentation materials, with regular supervision from the team lead.
Be a good teammate to the client and the delivery team, encouraging and enabling teammates to be their best selves.