Remote Leave Support Team Lead — Scale & Delight

Portland Seed Fund; Denver (CO); Hybrid; USD 82,000 - 86,000; Full time

Benefits offered by this job

Stock options (ISOs)

Remote work

Comprehensive benefits

Job summary

Tilt is seeking a Leave Support Team Manager to lead a pod of Leave Specialists, ensuring empathetic leave administration and strong customer outcomes. You will coach, develop, and supervise the team while maintaining operational performance and adherence to SOPs in a fully remote setting.

You will collaborate with Customer Success, Operations, Product, and Compliance to drive process improvements, coaching on product features, and escalation management.

Qualifications

• Experience leading customer-facing operational and/or support teams.
• Strong coaching and people development skills.
• Exceptional communication and conflict resolution abilities.
• Ability to navigate ambiguity and adapt quickly in evolving environments.

Responsibilities

• Lead and develop a pod of Leave Specialists with regular coaching and career growth.
• Manage onboarding and ramp plans for new hires and contractors.
• Oversee adherence to SLAs, quality standards, and customer satisfaction metrics.
• Coordinate coverage plans for leave, PTO, and return-to-office schedules.
• Partner with cross-functional teams to improve processes and outcomes.
• Draft and maintain internal process documentation and resources.

Skills

People leadership

Coaching

Operations leadership

Cross-functional collaboration

Job description

Tilt is seeking a Leave Support Team Manager to lead a pod of Leave Specialists, ensuring empathetic leave administration and strong customer outcomes. You will coach, develop, and supervise the team while maintaining operational performance and adherence to SOPs in a fully remote setting.

You will collaborate with Customer Success, Operations, Product, and Compliance to drive process improvements, coaching on product features, and escalation management.