Remote Leave Case Managers (Multiple)

Instant Teams; North Carolina; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

100% Remote

Equipment provided

PTO

Disability insurance

Life Insurance

401k

Job summary

Instant Teams is seeking detail-oriented Leave and Disability Case Managers to join our remote team. This role focuses on accurate and compliant administration of various clients’ Family Medical Leave Act (FMLA) policies, with guidance provided to associates and management to support operations.

A successful candidate will handle a heavy caseload, maintain precise records, and leverage CRM and data tools to ensure compliance and timely updates.

Qualifications

• Must have a High School Diploma and 1-2 years in disability/absence management
• Excellent customer service skills with ability to handle stressful situations
• Strong written and verbal communication; ability to build relationships
• Ability to explain status and issues; manage expectations
• Ability to prioritize and escalate customer issues as needed
• Knowledge of FMLA regulations; experience with paid leave is a plus

Responsibilities

• Administer and ensure compliant FMLA policies for multiple clients
• Provide guidance to associates and management on leave processes
• Maintain accurate records and documentation for audits
• Prioritize and manage a heavy caseload with attention to detail
• Collaborate with internal teams to resolve issues and improve processes

Skills

Attention to detail

Customer service

Communication skills

Team player

FMLA knowledge

Prioritization

Education

High School Diploma

Tools

Salesforce

Excel

OneNote

Job description

Instant Teams is seeking detail-oriented and experienced Leave and Disability Case Managers to join our remote team! Reporting to the team manager, this remote role is primarily responsible for the accurate and compliant administration of various clients’ Family Medical Leave Act (FMLA) policies. A successful candidate will provide essential guidance to associates, management, and perform clerical duties critical to operational functions.

Must Have’s

• High School Diploma
• 1-2 years of related experience and current knowledge of the integrated disability and absence management industry
• Excellent customer service skills and the proven ability to manage difficult and stressful situations
• Strong communication skills (written, verbal, persuasion, motivation, and facilitation of strong working relationships)
• Ability to manage business expectations and resolve concerns by communicating status and issues
• Ability to effectively prioritize and elevate customer issues
• Ability to interpret and analyze multiple facts
• Knowledge of state and federal FMLA regulations; experience with paid family and medical leave is a plus. Strong organizational skills and the ability to manage a heavy caseload
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Preferred

• Knowledge of medical disability management
• Prior experience utilizing a CRM system (Salesforce) and advanced data management tools (Excel, OneNote) for organizational efficiency

Position Info:

• Pay: $21/hour
• Schedule
• Training: Monday - Friday | 8am - 5pm EST (approx. 8 weeks in length)
• Post-Training: Monday - Friday | 8am - 5pm EST

What's in it for you?

• 100% remote
• Equipment provided
• Short-Term Disability | Long-Term Disability
• Life Insurance
• PTO
• EAP
• 401k

Compliance & Eligibility

• Background & Screenings: Successful candidates must complete and pass a background check, credit check, and drug screen prior to their start date
• Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Work Environment: Because this is a remote work role, you must have:
• A quiet, distraction-free work environment
• Reliable, high-speed internet
• A dedicated and private workspace that enables you to work independently and without interruptions.

Location:

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.