Remote Learning Facilitator for Banking Training

Capital One; Richmond (VA); Remote; USD 67,000 - 76,000; Full time

Job summary

Capital One seeks an Associate, Learning Facilitator for a 100% work-from-home role. The position delivers Retail and Line of Business learning via virtual and in-person formats, coordinating logistics, learning activities, and assessments to support learner development.

Responsibilities include leading learning environments, applying adult learning principles, and collaborating with subject matter experts to enhance training effectiveness.

Qualifications

• High School Diploma, GED or equivalent certification.
• 2+ years of experience in training facilitation.
• 1+ years of experience in project management.
• Advanced Google Suite skills.

Responsibilities

• Deliver high-quality, memorable learning experiences across Branch, Cafe, and Business Banking Lines of Business to support Associate performance skills and business objectives.
• Demonstrate and understand adult learning theory and apply the principles in the classroom.
• Communicate to participants the overall context of the training and how it fits into the larger goals of the company/department/initiatives.
• Able to actively demonstrate operational, service, and compliance activities/conversations to provide real life examples to learner(s) leveraging knowledge of policies and procedures.
• Able to understand group dynamics to engage all learners through strong communication skills.
• Create a feeling of inclusion establishing a comfortable learning environment while delivering to learners.
• Evaluate success of the class based on client needs, learning objectives and overall program objectives.
• Manage learning logistics such as rosters, class times, participant communications, learner surveys, and Learning Management System maintenance.

Skills

Training facilitation

Project management

Advanced Google Suite

Education

High School Diploma / GED

Job description

Capital One seeks an Associate, Learning Facilitator for a 100% work-from-home role. The position delivers Retail and Line of Business learning via virtual and in-person formats, coordinating logistics, learning activities, and assessments to support learner development.

Responsibilities include leading learning environments, applying adult learning principles, and collaborating with subject matter experts to enhance training effectiveness.