Remote Learning Coach — Student Success & Progress

Stepful, Inc.; United States; Remote; USD 25,000 - 28,000; Part time

Job summary

Stepful is seeking a Learning Coach for a fully remote, hourly contract role in the United States. You will manage a caseload of students through onboarding, progress tracking, and completion, working with instructors and the Student Operations team to keep learners on track.

You will proactively engage students, develop individualized plans for at‑risk learners, and log all interactions in CRM while maintaining accurate records for quick handoffs and team collaboration.

Qualifications

• 1+ years in student coaching or related roles
• Experience handling high-volume outreach
• Strong written and verbal communication

Responsibilities

• Proactively reach out to students via email, text, and phone
• Create individualized success plans for at-risk students
• Monitor progress and payment status throughout the program
• Log touches in CRM and keep records current
• Collaborate with instructors to resolve blockers

Skills

Student coaching

Communication

Organization

Customer success

Tools

Front

HubSpot

CRM platforms

Job description

Stepful is seeking a Learning Coach for a fully remote, hourly contract role in the United States. You will manage a caseload of students through onboarding, progress tracking, and completion, working with instructors and the Student Operations team to keep learners on track.

You will proactively engage students, develop individualized plans for at‑risk learners, and log all interactions in CRM while maintaining accurate records for quick handoffs and team collaboration.