Remote Lead UniData ERP Support Engineer

Ferguson Enterprises, Inc.; Richmond (VA); Remote; USD 76,000 - 133,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Job summary

Ferguson Enterprises, LLC is seeking a remote Lead UniData Software Support Engineer to join the Software Engineering Quick Response Team. You will serve as a senior escalation resource supporting Ferguson's Trilogie ERP platform, using UniData and UniBasic to investigate issues and improve reliability.

Collaborate with engineering, QA, business analysts, and support teams to maintain production stability, review code changes, and share knowledge.

Qualifications

• Extensive experience supporting applications built on UniData, UniBasic, or other Pick-based technologies.
• Strong experience resolving complex application and production support issues in enterprise environments.
• Demonstrable ability to perform root cause analysis and drive complex issue resolution across multiple teams.
• Experience providing support for applications that use APIs and web services.
• Experience interacting with Oracle and/or SQL Server databases.
• Experience working in multi-server environments.
• Good understanding of high-volume transaction processing environments.
• Experience with UniData file structures, dictionaries, triggers, and multi-level files.
• Ability to analyze application behavior, troubleshoot code, and recommend technical solutions.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Experience working within structured change management and support processes.
• UniData Administration experience is preferred.

Responsibilities

• Develop a deep understanding of Trilogie, the ERP platform uniquely developed for Ferguson.
• Monitor system health and proactively investigate application issues and production incidents.
• Serve as a senior-level technical escalation point for complex software and application support issues.
• Investigate root causes and manage resolution of application, integration, and system issues.
• Partner with software engineering teams to investigate issues, identify root causes, and recommend solutions that improve reliability and performance of applications.
• Review proposed code changes and provide feedback regarding production impact, system behavior, and supportability.

Skills

UniData

UniBasic

Root cause analysis

APIs

SQL Server

Oracle

ITIL

Communication

Problem solving

Tools

UniQuery

Oracle SQL

SQL Server Management Studio

Job description

Ferguson Enterprises, LLC is seeking a remote Lead UniData Software Support Engineer to join the Software Engineering Quick Response Team. You will serve as a senior escalation resource supporting Ferguson's Trilogie ERP platform, using UniData and UniBasic to investigate issues and improve reliability.

Collaborate with engineering, QA, business analysts, and support teams to maintain production stability, review code changes, and share knowledge.