Remote Lead Service Designer – Health Insurance UX

Humana, Inc.; Olympia (WA); Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana, Inc. is seeking a Lead Service Designer to join the Insurance Product Experience (IPX) team and drive end-to-end service design across member experiences.

You will lead vision, conduct research, prototype, and plan for implementation while collaborating with product, marketing, and operations to unify digital tools with offline touchpoints. Ideal candidates bring 7+ years of experience, a strong portfolio in journey mapping and prototyping, and proficiency in Figma, Lucid/Miro, PPT, and

Qualifications

• Bachelor’s or Master’s degree in a design or research field.
• 7+ years of relevant industry experience.
• Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite.

Responsibilities

• Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
• Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences
• Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints
• Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration
• Stay informed about industry trends in health insurance, digital health, and service design best practices

Skills

User research

Prototyping

Journey mapping

Information design

Illustration

Emotional IQ

Education

Bachelor’s or Master’s degree in a design or research field

Tools

Figma

Lucid/Miro

PPT

Adobe Creative Suite

Job description

Humana, Inc. is seeking a Lead Service Designer to join the Insurance Product Experience (IPX) team and drive end-to-end service design across member experiences.

You will lead vision, conduct research, prototype, and plan for implementation while collaborating with product, marketing, and operations to unify digital tools with offline touchpoints. Ideal candidates bring 7+ years of experience, a strong portfolio in journey mapping and prototyping, and proficiency in Figma, Lucid/Miro, PPT, and