Remote Lead Service Designer for Health Experience

Humana, Inc.; Montpelier (VT); Remote; USD 115,000 - 158,000; Full time

Job summary

Humana, Inc. is seeking a Lead Service Designer for the Insurance Product Experience (IPX) team. You will lead vision, research, and prototyping to reimagine member experiences across channels.

You’ll collaborate with UX/UI, product, marketing, and operations, crafting artifacts like service blueprints and journey maps while staying ahead of health-insurance service design trends. This remote role includes travel up to an extent, with 40-hour weeks.

Qualifications

• Bachelor’s or Master’s degree in design or research.
• 7+ years of relevant industry experience.
• Portfolio demonstrating journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite.

Responsibilities

• Lead vision definition and concept development projects, user research, analysis, synthesis, ideation, prototyping and implementation planning.
• Lead co-creation workshops with cross-functional stakeholders to align on needs and generate ideas for improving service experiences
• Design and deliver artifacts like service blueprints, prototypes, frameworks, illustrations, slides
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure integration between digital tools and offline touchpoints
• Demonstrate emotional IQ and relationship-building with stakeholders and channel partner teams
• Stay informed about industry trends in health insurance, digital health, and service design best practices

Skills

User research

Prototyping

Information design

Illustration

Figma

Lucid

Miro

PowerPoint

Adobe CS

Journey mapping

Education

Bachelor’s or Master’s degree in design or research

Tools

Figma

Lucid

Miro

PowerPoint

Adobe CS

Job description

Humana, Inc. is seeking a Lead Service Designer for the Insurance Product Experience (IPX) team. You will lead vision, research, and prototyping to reimagine member experiences across channels.

You’ll collaborate with UX/UI, product, marketing, and operations, crafting artifacts like service blueprints and journey maps while staying ahead of health-insurance service design trends. This remote role includes travel up to an extent, with 40-hour weeks.