Remote Lead, Sales Operations & Process Improvement

Brightspeed; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

401K with company match

Employee assistance program

Job summary

A telecommunications company is seeking a Lead Sales Operation Consultant to join their Frontline Readiness team in Charlotte, NC. The role involves enhancing customer experience through project management and process improvements, requiring excellent communication and collaboration skills. Candidates should have a Bachelor's degree and at least 5 years of relevant experience. This position offers competitive compensation and comprehensive benefits, emphasizing a hybrid work environment.

Qualifications

• 5+ years of experience in project management with a focus on sales operations.
• Relevant experience supporting a customer-focused organization in driving quality improvements.
• PMP, Agile, or Lean experience preferred.

Responsibilities

• Work with cross-functional teams to identify communication improvements.
• Document and communicate processes to diverse sales organizations.
• Develop and deliver training and process materials.
• Communicate project status, risks, and issues to stakeholders.

Skills

Project management

Communication skills

Process improvement

Collaboration

Education

Bachelor's degree in business, management, or a related field

Tools

Service Now

Asana

Microsoft tools

Job description

A telecommunications company is seeking a Lead Sales Operation Consultant to join their Frontline Readiness team in Charlotte, NC. The role involves enhancing customer experience through project management and process improvements, requiring excellent communication and collaboration skills. Candidates should have a Bachelor's degree and at least 5 years of relevant experience. This position offers competitive compensation and comprehensive benefits, emphasizing a hybrid work environment.