Lead Sales Operations Consultant

Brightspeed; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

401K with company match

Employee assistance program

Job summary

A telecommunications company is seeking a Lead Sales Operation Consultant to join their Frontline Readiness team in Charlotte, NC. The role involves enhancing customer experience through project management and process improvements, requiring excellent communication and collaboration skills. Candidates should have a Bachelor's degree and at least 5 years of relevant experience. This position offers competitive compensation and comprehensive benefits, emphasizing a hybrid work environment.

Qualifications

• 5+ years of experience in project management with a focus on sales operations.
• Relevant experience supporting a customer-focused organization in driving quality improvements.
• PMP, Agile, or Lean experience preferred.

Responsibilities

• Work with cross-functional teams to identify communication improvements.
• Document and communicate processes to diverse sales organizations.
• Develop and deliver training and process materials.
• Communicate project status, risks, and issues to stakeholders.

Skills

Project management

Communication skills

Process improvement

Collaboration

Education

Bachelor's degree in business, management, or a related field

Tools

Service Now

Asana

Microsoft tools

Job description

Job Description

We are seeking a dynamic and experienced Lead Sales Operation Consultant to join our Frontline Readiness team. You will have strong project management skills, direct experience in process improvements, excellent verbal and written communications skills and a track record of delivering multiple short-term projects to improve the customer experience.

In this role you will support the ongoing communications, processes and projects for a large vended and internal customer facing sales and customer support organization. This is a highly collaborative and visible role focused on quick delivery of impactful results.

You will find this an exciting opportunity to join a customer centric organization supporting our goals of building a superior fiber data and communication network.

As a Lead Sales Operations Consultant your duties and responsibilities will include:

• Work with cross-functional teams to identify communication improvements and implement innovative customer focused solutions
• Document and communicate processes to a geographically diverse sales organization including call center, door to door and partner locations
• Develop and deliver training and process materials
• Communicate project status, risks, and issues to stakeholders, project sponsors, and leadership teams
• Provide requirements and ongoing support for a new suite of customer relationship management systems. Document, prioritize, and escalate system problems and enhancement opportunities
• Collaborate with sales leaders, IT teams, marketing and other customer facing groups to ensure alignment of project and program objectives to deliver overall business goals
• Effective use of project management and communication tools including Service Now, Asana and Microsoft

Qualifications

• Bachelor's degree in business, management, or a related field
• Relevant experience supporting a customer focused organization in driving quality improvements
• 5+ years of experience in project management with a focus on sales operations
• PMP, Agile or Lean experience preferred
• Ability to work in a delivery focused environment with multiple stakeholders and competing priorities
• Excellent communication, organization and collaboration skills

Why join us?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We offer remote, hybrid, office or field-based roles depending on position and business needs.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance; an employee assistance program; a 401K plan with company match and voluntary benefits.

Inclusion and belonging are at the center of our grounding belief in Being Real. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet.

Brightspeed is an Equal Opportunity Employer. If you require reasonable accommodation to complete a job application or participate in the hiring process, please contact [e-mail].

For all applicants, please review our Privacy Notices: Brightspeed’s Privacy Notice for California Residents and Brightspeed’s Privacy Notice.

Seniority level: Associate

Employment type: Full-time

Job function: Telecommunications