Remote Lead: Complex Casualty Claims Manager

EMC Insurance Companies; United States; Remote; USD 104,000 - 164,000; Full time

Job summary

EMC Insurance Companies is seeking a senior leader to manage a complex casualty claims team handling high-severity commercial claims. The role provides strategic direction on coverage, liability, valuation, and resolution, while ensuring reserves, compliance, and cost control.

You will coach a high-performing team, strengthen agent and insured relationships, and collaborate with underwriting and marketing to enhance customer experience across the organization.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Ten years of experience in casualty claims adjusting or related experience, including experience with large and complex claims.
• Attainment of all applicable state licenses as required.
• Prior leadership experience.
• Insurance designations such as INS, AIC, and CPCU preferred.

Responsibilities

• Leads a complex casualty claims team, overseeing high-severity commercial casualty claims.
• Reviews all assigned claim files, identifies gaps, and ensures complete fact gathering.
• Assigns claims based on adjuster expertise and provides strategic direction on handling.
• Advises team on coverage, liability, compensability, valuation, and resolution strategy.
• Reviews and approves reservation of rights and denial letters.
• Selects and manages defense counsel; monitors litigated matters.
• Ensures accurate, timely reserves aligned with company guidelines; authorizes payments within authority.
• Enforces best practices, claims philosophy, and proper file documentation.

Skills

Leadership

Casualty claims

Team management

Reserving

Negotiation

Regulatory compliance

Data analysis

Communication

Travel readiness

Education

Bachelor's degree

Tools

Claims systems

Job description

EMC Insurance Companies is seeking a senior leader to manage a complex casualty claims team handling high-severity commercial claims. The role provides strategic direction on coverage, liability, valuation, and resolution, while ensuring reserves, compliance, and cost control.

You will coach a high-performing team, strengthen agent and insured relationships, and collaborate with underwriting and marketing to enhance customer experience across the organization.