Remote Knowledge Base Content Specialist I

Socket.dev; Dearborn (MI); On-site; USD 52,000 - 69,000; Full time

Job summary

Percepta is seeking a Global Knowledge Base Content Specialist I to assist in creating and maintaining knowledge base content for agent and customer audiences. The role supports content alignment with regional goals and drives timely information delivery to enable better customer interactions.

You will help in reporting, content updates, and usability assessments while coordinating with Operations, Training, and Quality teams to produce educational material and drive effective self-service for

Qualifications

• Bachelor’s or Associate degree preferred with 1.5–2 years of related experience.
• Experience creating and maintaining agent/customer facing knowledge content.
• Strong writing, editing, and communication skills; detail oriented.

Responsibilities

• Assist in aligning knowledge base structure with Operations and client goals.
• Support content updates across multiple regional knowledge bases and access points.
• Create and post client-related materials for agents to improve service levels.
• Monitor knowledge base activity and ensure timely content updates.
• Coordinate access controls and regional content relevance with teams.

Skills

Content creation

Knowledge base

Project management

Editing

Writing

Attention to detail

Training content

Usability testing

Metrics analysis

Collaboration

Education

Bachelor’s degree

Job description

Percepta is seeking a Global Knowledge Base Content Specialist I to assist in creating and maintaining knowledge base content for agent and customer audiences. The role supports content alignment with regional goals and drives timely information delivery to enable better customer interactions.

You will help in reporting, content updates, and usability assessments while coordinating with Operations, Training, and Quality teams to produce educational material and drive effective self-service for