Remote Junior Business Operations Analyst

Public Consulting Group

Northern (KY)

Hybrid

USD 59,000 - 76,000

Full time

5 days ago
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Benefits offered by this job

Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave

Job summary

Public Consulting Group (PCG) is a leading public sector solutions firm offering education technology and consulting services. The Business Operations Analyst I role supports state and local education agencies with incident resolution, process documentation, and project support.

Remote work is offered with occasional in-office collaboration, and compensation is competitive for the role and location. The position targets early-career professionals seeking growth in client operations, problem

Qualifications

  • Bachelor's degree required or equivalent experience.
  • 0–3 years in business operations, customer support, project coordination, business analysis, education, technology, or related fields.
  • Ability to learn new systems, processes, and technologies quickly.

Responsibilities

  • Support day-to-day service delivery activities for assigned clients, projects, and products.
  • Investigate and analyze complex client-reported issues and coordinate with internal stakeholders for timely resolutions.
  • Assist in requirements gathering, process documentation, workflow analysis, and solution design.
  • Collaborate with clients, product teams, QA, and developers to support software enhancements and projects.
  • Participate in testing activities (UAT, regression) and assist with release readiness and change management.

Skills

Critical thinking
Problem solving
Analytical skills
Written communication
Verbal communication
Self-starter
Curiosity

Education

Bachelor's degree

Job description

Public Consulting Group (PCG) is a leading public sector solutions firm offering education technology and consulting services. The Business Operations Analyst I role supports state and local education agencies with incident resolution, process documentation, and project support.

Remote work is offered with occasional in-office collaboration, and compensation is competitive for the role and location. The position targets early-career professionals seeking growth in client operations, problem

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