Remote Junior Business Operations Analyst

Public Consulting Group; Northern (KY); Hybrid; USD 59,000 - 76,000; Full time

Benefits offered by this job

Medical and dental care benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group (PCG) is a leading public sector solutions firm offering education technology and consulting services. The Business Operations Analyst I role supports state and local education agencies with incident resolution, process documentation, and project support.

Remote work is offered with occasional in-office collaboration, and compensation is competitive for the role and location. The position targets early-career professionals seeking growth in client operations, problem

Qualifications

• Bachelor's degree required or equivalent experience.
• 0–3 years in business operations, customer support, project coordination, business analysis, education, technology, or related fields.
• Ability to learn new systems, processes, and technologies quickly.

Responsibilities

• Support day-to-day service delivery activities for assigned clients, projects, and products.
• Investigate and analyze complex client-reported issues and coordinate with internal stakeholders for timely resolutions.
• Assist in requirements gathering, process documentation, workflow analysis, and solution design.
• Collaborate with clients, product teams, QA, and developers to support software enhancements and projects.
• Participate in testing activities (UAT, regression) and assist with release readiness and change management.

Skills

Critical thinking

Problem solving

Analytical skills

Written communication

Verbal communication

Self-starter

Curiosity

Education

Bachelor's degree

Job description

Public Consulting Group (PCG) is a leading public sector solutions firm offering education technology and consulting services. The Business Operations Analyst I role supports state and local education agencies with incident resolution, process documentation, and project support.

Remote work is offered with occasional in-office collaboration, and compensation is competitive for the role and location. The position targets early-career professionals seeking growth in client operations, problem