Remote Education Operations Analyst I

Public-Consulting-Group; South Carolina; Hybrid; USD 59,000 - 76,000; Full time

Benefits offered by this job

Medical & Dental

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group (PCG) is seeking an Education Team member to support the delivery of education technology solutions for state and local education agencies across North Carolina and South Carolina. This entry-level role emphasizes business analysis, client operations, service delivery, product support, and project delivery.

Remote work with occasional 15-20% in-office collaboration is offered, and a bachelor’s degree is required.

Qualifications

• Strong critical thinking and problem-solving skills.
• Demonstrated ability to learn new systems, processes, and technologies quickly.
• Strong analytical skills with the ability to evaluate information and identify trends or patterns.
• Excellent written and verbal communication skills.
• Flexible, self-starter mindset with intellectual curiosity and a willingness to take on new challenges.

Responsibilities

• Support day-to-day service delivery activities for assigned clients, projects, and products.
• Investigate and analyze complex client-reported issues.
• Coordinate with internal stakeholders to facilitate timely resolution of incidents.
• Assist with requirements gathering, process documentation, workflow analysis, and solution design activities.
• Create and maintain process flows, user guides, standard operating procedures, and other operational documentation.
• Collaborate with clients, product teams, quality assurance teams, and developers to support software enhancements and project initiatives.
• Participate in testing activities, including user acceptance testing, regression testing, and production validation.
• Assist with release readiness activities, change management efforts, and feature adoption initiatives.

Skills

Critical thinking

Problem-solving

Learning agility

Analytical skills

Communication skills

Self-starter

Education

Bachelor's degree

Job description

Public Consulting Group (PCG) is seeking an Education Team member to support the delivery of education technology solutions for state and local education agencies across North Carolina and South Carolina. This entry-level role emphasizes business analysis, client operations, service delivery, product support, and project delivery.

Remote work with occasional 15-20% in-office collaboration is offered, and a bachelor’s degree is required.