Remote Journals Subscriptions & Customer Service Specialist

Wisconsin Public Radio; Madison (WI); Hybrid; USD 24,000 - 29,000; Part time

Job summary

The University of Wisconsin Press in Madison is seeking a detail-oriented Financial Specialist I to manage current subscriptions and develop new business opportunities. You will coordinate with libraries, subscription agents, and staff to ensure accurate billing and timely communication.

The role emphasizes strong organizational skills, clear communication, and the ability to prioritize multiple tasks while supporting a busy press division.

Qualifications

• Demonstrated record of attention to detail and organizational skills.
• Demonstrated ability to communicate effectively and work cooperatively with a wide variety of audiences.
• Demonstrated record of effectively prioritizing multiple tasks, accomplishing all in an accurate and timely manner.

Responsibilities

• Drafts basic communications and reports and maintains organization of varied records to provide administrative support within a specified work unit (25%)
• Troubleshoots and resolves issues in a timely and professional manner (10%)
• Provides exceptional customer service, answering questions in a specific subject area to internal and external customers based on set materials and standards (10%)
• Audits or reconciles original purchase documents with payments (15%)
• Audits or processes transactions and assigns funding codes in accordance with established rules, regulations, and policies (30%)
• Answers general fiscal questions and provides information based on set materials and standards to various audiences (10%)

Skills

Attention to detail

Communication skills

Task prioritization

Education

Bachelor's degree preferred

Job description

The University of Wisconsin Press in Madison is seeking a detail-oriented Financial Specialist I to manage current subscriptions and develop new business opportunities. You will coordinate with libraries, subscription agents, and staff to ensure accurate billing and timely communication.

The role emphasizes strong organizational skills, clear communication, and the ability to prioritize multiple tasks while supporting a busy press division.