Customer Service Representative

Medical Physics Publishing, Inc; Madison (WI); On-site; USD 20,664 - 27,552; Part time

Job summary

A nonprofit organization in medical publishing is seeking a part-time Customer Service Representative in Madison, Wisconsin. In this role, you will be the main contact for customers, handling inquiries and processing orders. Strong communication skills and a detail-oriented approach are necessary. You'll be expected to maintain accurate records and contribute to customer satisfaction, working both independently and as part of a team. This position offers 12-20 hours of work per week.

Qualifications

• Skills in efficiently assisting customers with inquiries.
• Basic computer skills and data entry capabilities are necessary.
• Experience in customer service, retail, or sales is preferred.

Responsibilities

• Manage customer inquiries and process orders.
• Ensure customer satisfaction by responding promptly.
• Maintain accurate customer records.

Skills

Strong communication and interpersonal skills

Proficiency in order processing systems

Detail-oriented

Customer-focused mindset

Problem-solving abilities

Job description

Overview

Medical Physics Publishing (MPP) is a nonprofit organization founded in 1985 that specializes in providing affordable, high-quality books in medical physics and related fields. Our publications serve physicists, residents, radiologists, and technologists, focusing on education and scientific advancements in the field. MPP not only publishes but also distributes books, ensuring accessibility for the medical physics community. We collaborate with esteemed organizations such as The American Association of Physicists in Medicine (AAPM) and Health Physics Society to support their missions and provide vital resources. Based in Madison, WI, we hold a critical role in advancing knowledge and education in medical physics.

Role Description

The Customer Service Representative will serve as the primary point of contact for customers, managing inquiries, processing orders, and ensuring customer satisfaction. Key tasks include answering phone calls and emails promptly, maintaining accurate customer records, providing information on publications, and order fulfillment. This is an on-site, part-time (12-20 hours per week) role based in Madison, WI.

Qualifications

• Strong communication and interpersonal skills, including the ability to assist customers with inquiries efficiently and professionally
• Proficiency in order processing systems, basic computer skills, and data entry capabilities
• Detail-oriented with excellent organizational and time management skills
• Customer-focused mindset with problem-solving abilities to address issues and provide solutions
• Ability to work well in collaboration with team members and independently
• Experience in customer service, retail, or sales is preferred
• Familiarity with the publishing or medical fields is a plus