Remote ITSM Transition Lead for Global Projects

Creative Solutions Services, LLC; Plano (TX); Remote; USD 96,000 - 116,000; Full time

Job summary

NTT DATA is seeking a Transition Specialist Advisor - ITSM to bridge sales and delivery, implementing a master transition plan that manages cost, schedule, staff, and testing of technical solutions across multiple geographies. You will lead large cross-functional projects and mentor teams while coordinating with third-party partners to ensure seamless service delivery.

Travel may be required for both domestic and international engagements as projects span multiple sites and client ecosystems.

Qualifications

• Leads large cross-functional projects and transition teams.
• Manages complex services projects with multiple products, vendors and geographies.
• Mentors less experienced team members.
• Advanced project management and financials for transition programs.
• Excellent communication with executive stakeholders.

Responsibilities

• Develop and implement a master transition plan.
• Manage cost and schedule, staffing, and testing.
• Coordinate with sales close, technical delivery, and 3rd party partners.
• Oversee transition team across sites.
• Implement and improve service delivery processes.

Skills

ITIL - Service Management

Project leadership

Cross-functional leadership

Executive communication

Risk management

Job description

NTT DATA is seeking a Transition Specialist Advisor - ITSM to bridge sales and delivery, implementing a master transition plan that manages cost, schedule, staff, and testing of technical solutions across multiple geographies. You will lead large cross-functional projects and mentor teams while coordinating with third-party partners to ensure seamless service delivery.

Travel may be required for both domestic and international engagements as projects span multiple sites and client ecosystems.