Remote IT Support Technician I

The Penn Mutual Life Insurance Company (Penn Mutual); United States; On-site; USD 45,000 - 65,000; Full time

Job summary

The Penn Mutual Life Insurance Company (Penn Mutual) is seeking a Support Technician I to provide first-line technical assistance remotely. You will help associates and end users with endpoint deployment and resolve hardware and software issues while maintaining ticket records.

The role requires 0-2 years in IT support or related areas, familiarity with Windows 11, Microsoft 365, and Active Directory/Entra ID, and the ability to learn new procedures quickly.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred, or equivalent combination of education and experience.
• 0-2 years of experience in IT support, help desk, desktop support, or customer service.
• Basic knowledge of Windows 11, Microsoft 365, Active Directory / Entra ID, and standard IT support procedures.
• Familiarity with ticket management systems.
• Ability to learn new technologies and support procedures quickly.

Responsibilities

• Serve as the initial point of contact for technical support requests and troubleshoot basic hardware and software issues.
• Document troubleshooting activities and elevate unresolved issues to higher-tier support teams as necessary.
• Deliver exceptional customer service and collaborate with IT teams to resolve technology-related incidents and service requests.

Skills

Customer service

Problem solving

Learning quickly

Windows 11 basics

Active Directory/Entra ID basics

Education

Associate degree in IT or related field

Tools

Ticket management systems

Microsoft 365

Job description

The Penn Mutual Life Insurance Company (Penn Mutual) is seeking a Support Technician I to provide first-line technical assistance remotely. You will help associates and end users with endpoint deployment and resolve hardware and software issues while maintaining ticket records.

The role requires 0-2 years in IT support or related areas, familiarity with Windows 11, Microsoft 365, and Active Directory/Entra ID, and the ability to learn new procedures quickly.