Remote IT Support Technician I

Switch; Las Vegas (NV); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Remote opportunities

Generous benefits package

Career growth opportunities

Job summary

Switch is seeking a Client Support Technician to be the first point of contact for customers and internal teams, handling requests, triaging urgency, and guiding issues to resolution in a 24/7, mission-critical environment. Responsibilities include documenting actions, maintaining clear communication, and coordinating with internal teams to ensure requests are acknowledged and resolved.

The role requires flexible availability, including nights or weekends, and familiarity with data center

Qualifications

• 1+ year of experience in IT support or customer-facing technical role.
• Experience with ticketing systems and structured workflows.
• Ability to explain technical issues in clear, plain language.
• Familiarity with data center or technology terminology.
• Strong written and verbal communication skills.
• Reliable attendance and punctuality.
• Ability to work flexible schedules, including nights or weekends.

Responsibilities

• Serve as the initial contact for customer and internal support requests by phone and ticketing system.
• Triage requests, gather required details, and route work according to defined support procedures.
• Coordinate with internal teams to ensure requests are acknowledged, tracked, and resolved.
• Act as an information hub, keeping stakeholders informed of status and next steps.
• Process scheduled internal notifications through the ticketing system.
• Support Mission Control by creating and tracking alarm- and alert-driven events.
• Interpret and respond to routine mission-critical events, escalating when required.
• Document all actions, timelines, and communications accurately in support systems.
• Work assigned shifts, including nights, weekends, or rotations as needed.

Skills

IT support

Ticketing systems

Clear communication

Data center terminology

Reliability

Flexible schedules

Education

Associate degree in IT, Business, or equivalent

Tools

Salesforce

Job description

Switch is seeking a Client Support Technician to be the first point of contact for customers and internal teams, handling requests, triaging urgency, and guiding issues to resolution in a 24/7, mission-critical environment. Responsibilities include documenting actions, maintaining clear communication, and coordinating with internal teams to ensure requests are acknowledged and resolved.

The role requires flexible availability, including nights or weekends, and familiarity with data center