Remote IT Support Specialist (Tier 1)

Socket.dev; Blue Ash (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Vitis Technologies seeks a Support Specialist Tier 1 to join a remote-friendly help desk focused on end-user satisfaction. You will troubleshoot Windows-based systems, mobile apps, IP phone management, and basic networking, delivering prompt, friendly support.

Candidates should have 3 years of IT service experience, strong communication, and relevant certifications such as CompTIA A+ / Network+, with MSP or similar vendor experience a plus. Authorized to work in the United States.

Qualifications

• 3 years of professional IT support experience.
• Strong communication and interpersonal skills.
• Experience with Windows Desktop OS and MS Office.

Responsibilities

• Maintain client satisfaction through professional and courteous service.
• Troubleshoot and resolve client system issues within defined timeframes.
• Document troubleshooting and licensing on client software.
• Support remote users with Windows, apps, and network issues.

Skills

Windows OS troubleshooting

TCP/IP networking

Active Directory

Remote support

Communication skills

Education

3 years IT service support experience

Tools

Office 365 / Exchange

RMM tools

Datto Continuum / Continuum RMM

Cisco Meraki

Job description

Vitis Technologies seeks a Support Specialist Tier 1 to join a remote-friendly help desk focused on end-user satisfaction. You will troubleshoot Windows-based systems, mobile apps, IP phone management, and basic networking, delivering prompt, friendly support.

Candidates should have 3 years of IT service experience, strong communication, and relevant certifications such as CompTIA A+ / Network+, with MSP or similar vendor experience a plus. Authorized to work in the United States.