Remote IT Support Specialist: Systems & Security

Flaxen Mix; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Vision Insurance

Job summary

Flaxen Mix, a remote IT and digital support company, is seeking a capable IT support specialist. In this role, you will provide technical assistance, ensuring optimal use of hardware and software, enhancing system performance, and securing data.

Your duties include resolving support requests, diagnosing computer issues, and generating onboarding sign-ins. Ideal candidates will possess strong communication skills and analytical problem-solving abilities.

Benefits included are Health Insurance, Paid Time Off, and Vision Insurance.

Qualifications

• High-level knowledge of commonly used software, hardware, and applications.
• Strong oral communication skills to gather information from employees in simple language.
• Demonstrated written communication skills to create useful support logs.
• Analytical skills to troubleshoot and diagnose issues.
• Time management skills to provide timely updates and fixes.
• Ability to multitask and assist multiple employees simultaneously.

Responsibilities

• Resolve IT support requests from employees.
• Gather and analyze data to diagnose problems with computer systems.
• Change configurations and settings to fix issues.
• Generate sign-ins for new hires during onboarding.
• Update employees on the status of their service requests.
• Log all service requests and update tickets.

Skills

High-level knowledge of software, hardware, and applications

Strong oral communication skills

Demonstrated written communication skills

Analytical and problem-solving skills

Time management skills

Multitasking skills

Job description

Flaxen Mix, a remote IT and digital support company, is seeking a capable IT support specialist. In this role, you will provide technical assistance, ensuring optimal use of hardware and software, enhancing system performance, and securing data.

Your duties include resolving support requests, diagnosing computer issues, and generating onboarding sign-ins. Ideal candidates will possess strong communication skills and analytical problem-solving abilities.

Benefits included are Health Insurance, Paid Time Off, and Vision Insurance.