IT Support

Flaxen Mix; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Vision Insurance

Job summary

Flaxen Mix, a remote IT and digital support company, is seeking a capable IT support specialist. In this role, you will provide technical assistance, ensuring optimal use of hardware and software, enhancing system performance, and securing data.

Your duties include resolving support requests, diagnosing computer issues, and generating onboarding sign-ins. Ideal candidates will possess strong communication skills and analytical problem-solving abilities.

Benefits included are Health Insurance, Paid Time Off, and Vision Insurance.

Qualifications

• High-level knowledge of commonly used software, hardware, and applications.
• Strong oral communication skills to gather information from employees in simple language.
• Demonstrated written communication skills to create useful support logs.
• Analytical skills to troubleshoot and diagnose issues.
• Time management skills to provide timely updates and fixes.
• Ability to multitask and assist multiple employees simultaneously.

Responsibilities

• Resolve IT support requests from employees.
• Gather and analyze data to diagnose problems with computer systems.
• Change configurations and settings to fix issues.
• Generate sign-ins for new hires during onboarding.
• Update employees on the status of their service requests.
• Log all service requests and update tickets.

Skills

High-level knowledge of software, hardware, and applications

Strong oral communication skills

Demonstrated written communication skills

Analytical and problem-solving skills

Time management skills

Multitasking skills

Job description

We’re Flaxen Mix – a remote IT and digital support company that works alongside your business to provide extendedcustomer assistance with expertly tracked results. Regain confidence, eliminate complaints – and grow your business withadvanced communication to customers.

Job Description

We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.

IT Support duties and responsibilities

• Resolving IT support requests from employees
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Qualifications

• High-level knowledge of commonly used software, hardware and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once

Additional Information

• Health Insurance
• Paid Time Off
• Vision Insurance