Remote IT Support Specialist – Learn & Grow

Kyndryl; United States; On-site; USD 39,840 - 67,440; Full time

Benefits offered by this job

Medical and dental coverage

Disability benefits

Retirement benefits

Paid leave and time off

Eligible for discretionary annual bonuses

Job summary

Kyndryl is seeking a fully remote Customer Service Representative to assist customers in resolving technical issues through chat, email, and Microsoft Teams. This role offers extensive learning opportunities including training on Microsoft 365 and certifications like Google Cloud and Azure.

Ideal candidates will possess friendly and empathetic interpersonal skills, a willingness to learn, and a customer-focused mindset. The compensation range in the U.S. is $39,840 to $67,440 for full-time schedules, with additional benefits like medical coverage and an annual bonus program.

Qualifications

• Friendly, helpful, and empathetic individuals with an interest in technology.
• Growth mindset, customer-focused, and open to learning.

Responsibilities

• Assist customers in solving technical problems through chat, email, and MS Teams.
• Handle interactive solutions and escalations by collaborating with back-office teams and senior staff.

Skills

Knowledge of Windows, Mac, or Linux operating systems

1+ years of support help desk knowledge

Troubleshooting and problem-solving skills

Customer support knowledge

Active listening with flexibility to modify approach and adapt to customer needs

Job description

Kyndryl is seeking a fully remote Customer Service Representative to assist customers in resolving technical issues through chat, email, and Microsoft Teams. This role offers extensive learning opportunities including training on Microsoft 365 and certifications like Google Cloud and Azure.

Ideal candidates will possess friendly and empathetic interpersonal skills, a willingness to learn, and a customer-focused mindset. The compensation range in the U.S. is $39,840 to $67,440 for full-time schedules, with additional benefits like medical coverage and an annual bonus program.