Remote IT Support Intern (4 Months)

1Password LLC; Oregon; Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

Generous PTO

Wellness days

Inclusion programs

Remote-first environment

Bonusly recognition

Learning sessions

Intern events

Team True North association

Tech for good

Job summary

1Password is seeking an IT Support Intern to assist with ticket intake, routing, and basic user support. You'll work with Freshservice, collaborate with IT Engineering and Workplace Technology, and gain hands-on experience in a fast-paced, remote-enabled environment.

This four-month internship (January–April 2027) is remote within Canada/US. You will learn how support operations run, handle user requests, and help build smarter ticket workflows while guided by experienced engineers.

Qualifications

• Confidence : A willingness to take on new challenges, and see them through to completion.
• Humility : You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them).
• Curiosity : You look for better ways of doing things, even if everyone seems happy with how they are.

Responsibilities

• Ticket intake and routing: Review new Freshservice tickets for completeness, apply categories and priorities using established guidelines, and route requests to the appropriate technician or team.
• Queue maintenance: Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for the manager's review.
• Reporting and administrative support: Compile standard reports on ticket volume, backlog, SLA performance, and common request types; prepare summaries for team meetings while leveraging AI toolkit.
• Collaborating with people across the department like IT Engineering, Enterprise Systems, IT Operations, and the Workplace Technology teams.
• User communication and follow-up: Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance.

Skills

Confidence

Humility

Curiosity

Teamwork

Job description

1Password is seeking an IT Support Intern to assist with ticket intake, routing, and basic user support. You'll work with Freshservice, collaborate with IT Engineering and Workplace Technology, and gain hands-on experience in a fast-paced, remote-enabled environment.

This four-month internship (January–April 2027) is remote within Canada/US. You will learn how support operations run, handle user requests, and help build smarter ticket workflows while guided by experienced engineers.