IT Support Intern (Fully Remote)

1Password LLC; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO policy

Remote events & intern activities

1Password University access

Job summary

1Password LLC is seeking a curious and proactive intern to join our support operations. You will help review, route, and prioritize Freshservice tickets, keep queues healthy, and assist with reporting and SLA tasks. This remote-first internship spans Canada/US with learning opportunities and regular team events.

You will gain hands-on experience with modern support tooling and collaborative culture as you learn from experienced teammates.

Qualifications

• Curious, proactive intern able to learn quickly.
• Strong organization and clear communication in fast-paced support.
• Basic technical literacy and willingness to learn Freshservice workflows.

Responsibilities

• Review and route Freshservice tickets with complete information and correct prioritization.
• Keep queues healthy by spotting unassigned, aging, or duplicate tickets and following up.
• Support reporting and administrative tasks for team meetings and SLAs.

Skills

Curious & humble

Strong organizational skills

Clear communication

Basic technical literacy

Tools

Freshservice

Job description

• Review and route Freshservice tickets, ensuring complete information and correct prioritization.
• Keep queues healthy by spotting unassigned, aging, or duplicate tickets and following up.
• Support reporting and administrative tasks for team meetings and SLAs.

What We're Looking For:

• Curious and humble team players ready to take on challenges and learn from mistakes.
• Strong organizational skills, clear communication, and sound judgment in fast-paced support.
• Basic technical literacy and willingness to learn Freshservice workflows and troubleshooting guides.

Our Culture:

• Remote-first company that values collaboration, transparency, and feedback.
• Fast-paced environment where team members experiment and iterate on solutions.
• Commitment to using AI and modern tools to improve support operations.

What We Offer:

• Generous PTO policy with 2.08 days per month for the internship term.
• Remote-first work environment within Canada/US, with monthly intern events.
• Access to 1Password University, peer recognition, and wellness days.

1Password

1Password builds the leading enterprise password manager and pioneered Unified Access Management to secure identities and applications for businesses. With over 180,000 businesses trusting the platform, including Fortune 100 companies, the company has surpassed $500M ARR and maintains a remote-first, human-centric culture.