Remote IT Support Engineer - ServiceNow & Service Desk Pro

EUROPEAN DYNAMICS Group; United States; Remote; USD 52,000 - 72,000; Full time

Job summary

EUROPEAN DYNAMICS Group is seeking a Junior IT Support Engineer fluent in English to work remotely, collaborating with a major client's IT team on site for the initial assignment. You will handle service desk calls, manage incident workflows, and contribute to documentation and SOPs.

The role requires a university IT degree with at least 2 years of IT experience, strong ServiceNow and Jira skills, and excellent English communication.

Qualifications

• University degree in IT or relevant discipline with min 2 years IT experience.
• Experience in First Level IT Support and Service Desk environments.
• Strong English communication skills.

Responsibilities

• Handle Service Desk calls and incident resolution workflows.
• Create and manage tickets in ServiceNow; automate workflows.
• Report activities and document resolutions; produce SOPs.

Skills

Service Desk

Incident management

ITSM

End-user support

Documentation

SOPs

Networking basics

Troubleshooting

UAT/QA desirable

English fluency

Education

University degree in IT

Tools

ServiceNow

Jira

Job description

EUROPEAN DYNAMICS Group is seeking a Junior IT Support Engineer fluent in English to work remotely, collaborating with a major client's IT team on site for the initial assignment. You will handle service desk calls, manage incident workflows, and contribute to documentation and SOPs.

The role requires a university IT degree with at least 2 years of IT experience, strong ServiceNow and Jira skills, and excellent English communication.