Remote IT Specialist: Customer Support & Equipment Liaison

Army National Guard Units; Augusta (ME); Remote; USD 69,000 - 89,000; Full time

Job summary

Army National Guard Units in Maine is seeking an IT Specialist (Cust Spt) to manage the IM Resource Center and the loaner equipment program. You will assist fellow IT specialists with help desk calls and ensure proper handling of loaned assets across the facility.

The role requires coordinating equipment maintenance, user training on loaner gear, and providing timely status updates. A Secret clearance is required, with telework eligibility and a competitive federal pay range.

Responsibilities

• Manages IM equipment loan program including loaner devices (computers, printers, phones, projectors, VCRs, TVs, sound systems).
• Maintains property and supply accountability, schedules, operational serviceability, and equipment prep checks.
• Provides thorough operational instructions to users of loaner equipment and orders repairs or replacements as needed.

Job description

Army National Guard Units in Maine is seeking an IT Specialist (Cust Spt) to manage the IM Resource Center and the loaner equipment program. You will assist fellow IT specialists with help desk calls and ensure proper handling of loaned assets across the facility.

The role requires coordinating equipment maintenance, user training on loaner gear, and providing timely status updates. A Secret clearance is required, with telework eligibility and a competitive federal pay range.