Remote IT Service Manager: Incident, Problem & Change Leader

Remote Worker LTD.

United States

Remote

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Remote Worker LTD. is seeking an IT Service Manager focused on Incident, Problem, and Change management. You will own and drive the lifecycle of these processes, lead major incident calls, and coordinate global teams across IT and business units.

The role requires ITIL expertise, ServiceNow experience, and strong communication skills. Locations noted as UK or Germany remote; the successful candidate will evangelize process improvement, develop SOPs, and report on performance and risk, ensuring

Qualifications

5+ years of IT experience with at least three years in a Service Management team.
Experience managing and utilizing ServiceNow.
5+ years of ITIL experience required.
Experience with Infrastructure and Application teams during critical issues.

Responsibilities

Lead major incidents, incident risk assessment, and cross-functional coordination.
Coordinate Change, Incident, and Problem management across the organization.
Prepare and run CAB meeting agendas and track actions.
Develop change management plans, SOPs, and governance metrics.
Provide coaching, training, and performance reporting on these processes.
Establish metrics, publish reports, and drive continual service improvement.